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Blu Dot SA

Breaking through legacy Fiber and LTE distribution with technology and automation.

Blu Dot SA is an up and coming Fiber and LTE distribution company making waves in the industry.

Main Takeaway

With the help of deep integrations with WhatsApp, AI-powered conversational assistants and MCP tool calling, we have been able to improve client onboarding numbers by a staggering 300% in the first quarter of operation.

Overview

After a thorough analysis of Blu Dot SA's internal and external processes, we identified several key areas for improvement. The company was struggling with legacy systems, manual processes, and a lack of automation, which hindered their ability to scale and provide exceptional service to their clients. With the help of AI, we could break away from rigid converation flows and engage with clients in a much more dynamic and natural way.

Features

  • WhatsApp Integration
  • AI Message Classifier engine
  • AI Driven automation process
  • MCP tool calling for client onboarding document processing
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Technology and Integrations

Meteor.js, React, ShadCN/Radix, MongoDB, LLM, KeyChat, WhatsApp API, Kubernetes, AWS, Gitlab, Kubernetes, Docker

Team Members

Dean Harber - Lead Architect

Matthew Hibbert - Software Developer

Regardt Nel - Process and Automation Consultant

Service

Automation Design and Development

Continuous Integration and Deployment with DevOps

Time to Launch

3 Months

Outcomes

Enterprise-level tools that were never available to the SMB market is now fully accessible, built in a short time frame. The results show that the customer loves the experience.

Client Testimonial

We are a very small sales team. Our biggest hurdle was to process incoming leads manually, with our small team. With Codeswop's solution, we have seen an uptick in sales that have literally transformed our business bottomline!

Tony Everts - MD of Blu Dot SA

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